***Chinese Language skills are essential***

Our client, having recently been awarded and successfully launched the national lottery in the UAE, is now seeking to appoint a Senior Manager for Tech Operations.

Responsibilities:

• Oversee the maintenance and optimisation of technical infrastructure, including cloud environments, applications, databases, networks, and storage.
• Develop, implement, and maintain policies and procedures for technical operations, ensuring compliance with industry and government standards and regulations.
• Manage systems monitoring, incident management, and problem resolution to minimise downtime and ensure high availability.
• Plan and execute disaster recovery and business continuity strategies.
• Lead, mentor, and manage the technical operations team, fostering a culture of excellence and continuous improvement.
• Establish clear goals, performance metrics, and development plans for team members.
• Recruit, train, and retain top talent to meet evolving business needs.
• Collaborate with leadership to develop and execute the technical operational strategy.
• Identify opportunities for technology enhancements and cost optimisation.
• Align technical operations with organisational goals and initiatives.
• Prepare and manage the technical operations budget, ensuring cost-effectiveness.
• Manage relationships with vendors, service providers, and contractors to ensure the delivery of high-quality services and products.
• Negotiate contracts, review service level agreements, and oversee vendor performance.
• Act as the primary point of contact for technical escalations and coordinate resolutions with internal teams and external stakeholders.
• Ensure the security, integrity, and compliance of technical operations in line with organisational and regulatory requirements.
• Collaborate with cybersecurity teams to identify and mitigate risks.
• Perform regular audits and assessments of systems and processes.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).
• 8+ years of experience in IT or technical operations, infrastructure, or technical management roles, with at least 3 years in a senior leadership capacity.
• Proven experience in managing large-scale systems, cloud environments, and enterprise networks.
• Strong background in incident management, system administration, and technical troubleshooting.
• In-depth knowledge of cloud infrastructure technologies (e.g., Windows/Linux servers, virtualisation, cloud platforms, and networking).
• Expertise in IT service management (ITSM) frameworks like ITIL.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent leadership and interpersonal skills to manage teams and stakeholders effectively.
• Project management skills and familiarity with methodologies like Agile or Waterfall.
• Chinese Language skills are essential.