BettingJobs is excited to partner with our client, a leading iGaming operator, in their search for a Dutch Flemish Speaker Customer Support Agent to join their team in Malta.   Originally founded in 2012, our client has rapidly grown to become a prominent brand in the iGaming sector, now employing over 2,500 staff across 16 countries globally.

Responsibilities:

• Collaborate with internal and external stakeholders to ensure excellent customer support.
• Provide specialized support by solving problems that the frontline team is unable to resolve.
• Offer cross-countries support in English, when necessary.
• Identify and highlight opportunities for process improvement.
• Conduct daily calls for alignment and improvement initiatives.
• Communication with customers if/ when needed.

Requirements:

• 2+ years of experience in online customer service or BackOffice roles.
• Product knowledge will be considered an asset.
• Strong analytical and prioritization skills.
• Active listening skills.
• Proficiency in PC skills and MS Office, G-Suite.
• Advanced communication skills.
• Availability to work in shifts, including weekends and holidays (excluding night shifts).
• Fluency in Dutch Flemish and English.