Upload CV

    Customer Support Agent – Japanese Speaking

    BettingJobs are working with a market leading brand in the Japanese Market, they are searching for a Customer Support Agent to join their team. They will offer an extensive relocation package and assist with visas/work permits.


    • Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site.
    • Maintaining customer focus and responding to customer queries in accordance to company guidelines.
    • Supporting and guiding customers with all requests, escalating and following up where necessary.
    • Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations.
    • Keep up to date with new information/policies.
    • Collaborate with our Fraud and Payments team closely in order to resolve customer queries in English.
    • Collaborate with our CRM team.
    • Supporting and guiding customers with all requests and escalating and following up where necessary.


    • Excellent written and spoken skills in Japanese. Native level Japanese speaker is mandatory.
    • Intermediate to fluent level of written and spoken English.
    • You have a positive and a can-do attitude with a flexible approach.
    • You enjoy learning and sharing your knowledge with others.
    • You have a genuine interest in iGaming and eager to learn more.
    • You take pride in giving support to people with empathy and show engagement in delivering an excellent service.
    • An excellent listener.
    • A great team player that can work independently.
    • Previous experience in customer service or similar position is a plus.
    • Good communication.
    • Flexible approach to work and ability to work shifts, including weekends and public holidays.


    Jack Finnie

    Get in touch