BettingJobs is working with a long-standing and successful iGaming operator who are looking for a Head of VIP to join their team in their Bulgaria HQ.

Responsibilities:

• Owning the VIP customer satisfaction in his life cycles.
• Providing high-quality interactions, retention and sales oriented.
• Building and maintaining strong, long-lasting customer relationships and loyalty with the PVIP and VIP clients.
• Develop and execute strategic plan to achieve customer satisfaction goals.
• Monitor customer feedback closely to be able to improve overall site and product experience.
• Understand the business needs, trends and challenges.
• Monitor performance and motivate team members in order to keep a high standard of work, assure quality levels are maintained and communicated to all team members.
• Train and develop knowledge within the VIP and PVIP departments.
• Develop Automation culture.
• Develop and execute strategic plan to achieve the PVIP and VIP targets.
• Work closely with the team’s managers.
• Create a unique customer journey along with the marketing team.

Requirements:

• Minimum of 2 years of experience as a gaming executive, preferably in the online gaming sector.
• Previous experience in a retention or VIP executive role within the online gaming industry, demonstrating a strong understanding of customer engagement strategies.
• Ability to effectively communicate and present ideas to stakeholders at all levels, including executive leadership and C-level management.