BettingJobs is working with a rapid growth alternative payments solutions provider seeking to further expand their team with an experienced Account Manager based in Malta or Cyprus.

Responsibilities:

• Cultivate strong, long-term client relationships by understanding needs and providing tailored solutions.
• Act as the main point of contact for assigned accounts, ensuring timely, effective communication and prompt issue resolution.
• Identify cross-selling and upselling opportunities through client data analysis and trend monitoring.
• Collaborate with the Account Management team to achieve revenue and retention goals, while promoting new products and services.
• Monitor and report on client account performance, objectives, and satisfaction metrics.
• Coordinate with internal teams to ensure seamless service delivery and address operational challenges.
• Develop account plans, conduct industry research, and identify growth opportunities.
• Provide actionable feedback to improve products, services, and client offerings.
• Participate in team meetings, strategy sessions, and training initiatives.

Requirements:

• Proven experience in account management, client relations, or sales, within B2B fintech, banking, or iGaming industries.
• Strong communication and interpersonal skills, with the ability to manage complex relationships.
• Data-driven approach to identifying client opportunities and driving revenue growth.
• Excellent organisational and multitasking abilities.
• Familiarity with CRM tools and account management systems such as Freshsales, Intercom and Jira.
• A proactive mindset with a focus on results and problem-solving.
• Knowledge of the iGaming industry and/or Banking is a strong advantage.