BettingJobs is thrilled to partner with our client, an exciting new cryptocurrency-focused betting platform, in their search for a VIP Manager to join their team remotely.

The VIP Manager is responsible for managing and enhancing the VIP experience. This role requires a strategic, customer-focused professional with a deep understanding of the high-stakes gaming environment. The VIP Manager will be responsible for identifying and attracting new high-value clients to the casino. Additionally, the VIP Manager will oversee VIP client relations, ensure top-tier service delivery, and drive the development and execution of VIP programs to maximise client satisfaction and loyalty.

Key Responsibilities:

• Develop and maintain strong relationships with VIP clients to understand their needs and preferences.
• Provide personalised service and ensure a seamless and exceptional experience for all VIP clients.
• Handle VIP client complaints and issues with professionalism and efficiency.
• Design, implement, and manage VIP programs and promotions to a attract and retain high-value clients.
• Collaborate with marketing and operations teams to ensure VIP programs align with the casino’s overall strategy.
• Plan and execute exclusive VIP events, including high-stakes gaming tournaments, entertainment events, and luxury experiences.
• Coordinate with vendors and internal departments to ensure event success.
• Analyze VIP client data to identify trends, preferences, and opportunities for improving services.
• Prepare regular reports on VIP activities, client feedback, and program performance.
• Lead and mentor the Loyalty Hosts, providing guidance and support to ensure high standards of service.
• Conduct training sessions for staff to enhance their skills in VIP client management and service excellence.

Requirements:

• Minimum of 5 years of experience in VIP services within the online (crypto) casino industry.
• Proven track record of managing high-value client relationships and delivering exceptional customer service.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Ability to work flexible hours, weekends, and holidays.
• Exceptional interpersonal skills with a focus on building lasting relationships.
• Strategic thinker with the ability to develop and implement effective VIP strategies.
• High level of integrity and professionalism.
• Ability to remain calm and composed in high-pressure situations.
• Detail-oriented with strong organisational and multitasking abilities.