BettingJobs are working with a well-established online crypto casino who are looking to add a Senior VIP Manager to their team based remotely.

Responsibilities:

• Manage and develop relationships with high-value players through personalised communication and exceptional service.
• Act as the main point of contact for VIP players, building strong, trusted relationships and ensuring all interactions are handled with professionalism and discretion.
• Design, implement, and continuously optimise the VIP programme, including rewards, promotions, and engagement strategies.
• Monitor and analyse player activity, preferences, and feedback to identify growth opportunities and enhance VIP retention.
• Collaborate with marketing, product, and customer support teams to ensure a seamless VIP journey.
• Organise and execute exclusive events, promotions, and bespoke experiences for top-tier customers.
• Work alongside the CRM Team to design, refine, and continuously optimise the VIP CRM journeys, ensuring a tailored experience that enhances engagement and loyalty.
• Collaborate closely with the Customer Support Team to guarantee that VIPs receive timely, personalised, and top-quality service. preferences, and feedback to identify growth opportunities and enhance VIP retention.
• Handle sensitive issues with discretion and professionalism, ensuring high levels of customer satisfaction.
• Provide detailed reports and insights to leadership on VIP performance, trends, and KPIs.
• Stay updated with industry trends and competitor strategies to keep our VIP offering competitive and innovative.

Requirements:

• 5+ years of experience in a VIP management, account management, or high-level customer relationship role within the iGaming or entertainment industry.
• Proven success in managing high-value client relationships and achieving retention/revenue goals.
• Strong analytical skills with the ability to interpret player data and turn insights into action.
• Excellent communication, interpersonal, and negotiation skills.
• Comfortable working in a fast-paced, results-driven environment.
• Flexible to work varying hours and occasionally travel to events or meet clients.