BettingJobs is working with a sportsbook and casino operator established in the Tanzania market and they are looking for an Operations Manager to oversee all online operations.

Responsibilities:

• Oversee and manage the daily operations of the casino and sportsbook to ensure efficiency and profitability.
• Maintain strict compliance with all relevant gaming regulations and laws in Tanzania.
• Develop and implement strategies to optimize operations, improve revenue, and enhance customer satisfaction.
• Lead and manage teams, including remote staff and on-ground personnel such as dealers, floor managers, and support teams.
• Monitor financial performance, analyse reports, and make data-driven decisions to meet operational goals.
• Deliver and maintain high standards of customer service, resolving customer complaints promptly and professionally.
• Collaborate with other departments to ensure seamless business operations.
• Develop and manage budgets, monitor expenditures, and maintain financial accountability.
• Implement and oversee compliance protocols to protect customers, employees, and assets.
• Ensure all gaming software are functioning correctly.
• Assist with staff training, development, and performance evaluations.
• Prepare and present operational and financial reports to senior management.
• Stay updated on industry trends, competitor activities, and emerging technologies.

Requirements:

• A minimum of 5 years in a similar management role within the gaming or sportsbook industry.
• In-depth understanding of gaming regulations, compliance requirements, and the Tanzanian gaming market.
• Proven ability to manage and inspire large teams in a dynamic environment.
• Experience in developing and implementing operational strategies to drive growth and efficiency.
• Proficiency in budgeting, financial management, and data analysis.
• Familiarity with casino management software, sportsbook platforms and other relevant tools.
• Exceptional communication, organizational, and problem-solving abilities.
• A strong commitment to delivering outstanding customer experiences.
• Willingness to work evenings, weekends, and holidays as necessary.