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    Head of Operations

    BettingJobs are working with a rapid growth fintech and alternative banking investment group seeking to expand their team with fintech experienced Head of Operations based out of their Limassol office.

    Responsibilities:

    • Manage the Operations team covering the company and Portfolio companies.
    • Setting processes and procedures.
    • Continuously improving processes and upskilling staff.
    • Monitoring the team, setting KPIs and holding the team accountable for their output.
    • Retrospective monitoring of chats and email exchanges to suggest improvements.
    • Reviewing agreements and documentation before it is sent out to ensure clients receive an optimal service.
    • Ensuring good communication between all relevant departments.
    • Continually expand the role and grow within the company.

    Requirements:

    • Experience of Fintech operations, ie from an EMI or Payment Institution.
    • Experience of dealing with B2B customers, rather than retail customers.
    • Experience of using any of: Intercom / Jira.
    • Proven experience in managing a team both office based and remote.
    • Ability to adjust and adapt swiftly to varied tasks and responsibilities.
    • Keen attention to detail.

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