BettingJobs is working with a new brand launching in Nigeria, this is a senior level role which will help set-up and run their operation in Lagos. They are looking for a Call Centre Manager to join their team based in Lagos.

Responsibilities:

• Build the company call centre team from scratch.
• Oversee daily operations of the call centre, ensuring high performance.
• Manage and train a team of call centre agents.
• Develop strategies to improve customer engagement and conversion rates.
• Monitor key performance indicators and implement process improvements.
• Ensure compliance with company policies and industry standards.

Requirements:

• Proven experience in call centre management or a supervisory role in Nigeria
• Strong leadership and team management skills.
• Analytical mindset with experience in performance tracking and reporting.
• Ability to handle high-pressure situations and make data-driven decisions.
• Understanding of online betting operations is an advantage.
• Experience using Intercom is a plus