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    Fraud & Payments Analyst

    Seeking your next Fraud & Payments Analyst opportunity within the global iGaming industry?

     

    Look no further! Our client, a reputable brand within the Japanese Market based in Cyprus is searching for their next Fraud & Payments Analyst.

     

    Responsibilities:

    • Monitoring of registrations, deposits, and withdrawals with the team to detect issues especially with regard to possible charge backs, colluders and bonus abuse.
    • Checking player behaviour for risks, then processing payouts timely.
    • Interrogating certain KYC documents, spotting counterfeits
    • Oversight of casino activity to spot anomalous or high-risk activity which requires mitigation.
    • Helping ensure tasks are delivered in line with SLAs and acceptable chargeback levels are maintained.
    • Dealing with escalations from support agents in a customer centric but risk aware way, importantly treating customer support as your customer.
    • Supporting other team members helping to transfer (and also acquire) knowledge organically and without prompt.
    • Helping with ad hoc tasks, especially procedure documentation or improvement In a nutshell.
    • Being an active and enthusiastic member of the team contributing to the overall positive work environment.

     

    Requirements:

    • Detail-oriented and an analytical mindset – incredible attention to detail is needed.
    • Strong interpersonal & communication skills – a team player who is not afraid to share knowledge.
    • Someone who is organized and diligent.
    • Flexible and adaptable, enjoying a high paced and changing environment.
    • Customer centric and business minded.
    • Patient with complex systems and working practices.
    • Must have the right to work in Cyprus.
    • Optimally someone with degree level education or experience in an analytical or profession, proven good with numbers and large amounts of data.
    • Someone with a background as a player could fit well and this is not considered detrimental to an application, in fact a benefit. An understanding of casino games is important, and this will be asked about during interview.
    • A good understanding fraud in a non 3DS secured card processing environment is considered an asset.
    • A solid grounding in risk management and payments within an online casino context is a major plus.
    • Some payment processing experience is helpful in another domain, an understanding of the methods and how procedures work although this can be taught easily.
    • Previous experience in i-Gaming highly beneficial.

    Consultant

    Jack Finnie

    Get in touch