BettingJobs is thrilled to collaborate with our client, a prominent online bookmaker known for transforming the sports betting and gaming industry, in their search for a Customer Support & Payment Representative – Mandarin & English based remotely in Asia.

Responsibilities:

• Provide multilingual customer support and translate communications as needed.
• Assist in researching and resolving customer issues using available tools and resources.
• Manage client accounts by updating notes and maintaining accurate records.
• Help investigate and address transaction discrepancies promptly.
• Monitor customer activity to detect and report potential fraud or misuse.
• Assist in adjusting transactions in customer accounts as necessary.
• Support the production of reports on trends and patterns to identify areas for service improvement.
• Contribute to Identifying and recommending improvements to ongoing processes.
• Enhance the quality of customer-facing communications.
• Collaborate with colleagues to resolve recurring issues.
• Process transactions within established standards and SLAs.
• Participate in daily security checks to prevent fraudulent activities.
• Report potential risks associated with high-risk transactions.
• Support the team and projects as required

Requirements:

• High school diploma required
• Flexible and has the ability to quickly adjust to frequent process and information changes
• Minimum of 3 years in a position with relevant experience would be an asset
• Knowledge of Sportsbook industry would be an asset
• Basic office skills including knowledge of Microsoft Word and Excel
• Ability to think critically and draw from experience to make decisions
• Computer literacy
• Care in dealing with sensitive information
• Ability to understand both written and oral instructions in English and Mandarin
• Ability to write, read and speak in the required languages
• Ability to deal with ambiguity and identify customer’s needs
• The ability to organize and manage multiple priorities
• Ability to independently research solutions and solve problems
• Strong customer orientation
• Excellent interpersonal and communication skills
• Performance driven and a strong team player
• Fluent and advanced skills both oral and in specialized languages would be an asset