BettingJobs is working with our client in their search for an experienced CRM Manager to join their team in Gibraltar.

Responsibilities:

• Responsible for the creation and management of bonuses and promotional content from the back-office systems, including day-to-day operational tasks such as promotional payouts and campaign execution.
• Responsible for management of promotional content within the Back office
• Maintain player engagement, in both automated lifecycles and AD-HOC communications via email, SMS and push notifications & more.
• Able to Liaise with senior product managers on performance of campaigns.
• Ability to run regular testing of the products & promotions, including daily automation checks.
• Support in the delivery and management of the automated lifecycles, as well as wider promotional activity
• Strong understanding of CRM legislation and codes of practice.
• Fluent in the analysis and presentation of data
• Strategic thinker with the ability to present ideas
• Keep up with industry best practices to ensure we stay ahead of the game. This includes compliance requirements

Requirements:

• Have an operational understanding of iGaming, including experience in using a variety of back-office systems. Previous experience in either Marketing or CS role within iGaming would be an advantage.
• Have experience with Optimove CRM software
• Have an understanding of HTML.
• Have excellent organisational skills, with exceptional attention to detail.
• Knowledge and understanding of iGaming.
• Fluent level of English in both written and verbal mediums.