BettingJobs is working with a B2B Games studio in Asia, who are looking to add an experienced Account Manager to their team based remotely in Asia.

Objectives of this role:

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Responsibilities:

• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Generate progress reports for clients and senior leaders within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Requirements:

• 3 years experience in a sales or customer service role, preferably in iGaming
• Ability to multitask and juggle several responsibilities simultaneously
• Fluent Chinese and English (Speaking and Writing)
• Strong written and verbal communication skills
• Excellent organisational skills and attention to detail
• Proficient in English language both written and spoken

Preferred skills and qualifications:

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software