BettingJobs is excited to partner with our client, an iGaming solutions provider, in their search for a German Speaking Customer Support Representative to join their team based in Sofia.

The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure a positive customer experience. This role requires excellent communication skills, sale skills, a good understanding of online gambling and sports betting, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries via live chat, email, and phone in a timely and professional manner
• Troubleshoot and resolve customer issues related to account access, deposits, withdrawals, and gameplay
• Ability to communicate with customers via phone and any other means required to inform of available promotions and retain a portfolio of assigned customers
• Maintain a thorough understanding of the casino games, sports betting options, promotions, and policies to effectively assist customers
• Collect and report customer feedback to help improve the products and services
• Work closely with other team members and departments to resolve complex issues and improve customer satisfaction
• Participate in ongoing training sessions to stay updated on new games, features, and industry trends
• Any other tasks that are assigned by the Customer Service Manager

 Requirements:

• High level of German (B2 and above) both written and verbal
• Work on shift flexible schedule 24/7
• Previous experience in Customer Service will be considered an advantage
• Previous experience in the iGaming industry will be considered an advantage
• Knowledge of sports-related topics will be considered as an advantage.