BettingJobs are working with a new start-up casino business based in Malta expanding their team. They are searching for a Customer Support Agent to join their team. Apply today for a confidential discussion.

The successful candidate will focus on delivering outstanding customer via live chat and email- in a fast-paced and dynamic environment. They will be part of a 24/7 customer support operation, working on a rotational shift basis, with hybrid flexibility for night shifts based on experience and company policies.

Responsibilities:

• Respond promptly and professionally to customer inquiries via chat and email
• Identify and escalate suspicious activity to maintain platform safety and trust
• Accurately document all customer interactions and resolutions for quality assurance and tracking
• Collaborate with internal teams to improve processes and overall customer satisfaction
• Support a variety of clients, workflows, and markets as required
• Meet individual and team performance goals in line with standards
• Coordinate with internal departments to ensure smooth and consistent delivery

Requirements:

• Fluent in English, with excellent written communication skills
• Proficiency in Bahasa (Indonesian) is a strong advantage
• 0-1 year of experience in customer support or a similar role; familiarity with support tools is a plus
• Strong interpersonal skills with a professional and empathetic communication style
• Quick learner, open to feedback, and eager to grow in a fast-paced environment
• Ability to work both independently and collaboratively within a team
• Required to work rotational shifts, including nights, weekends, and holidays, as part of a 24/7 support schedule
• Hybrid flexibility is available for night shifts, based on experience and in line with
• company policies and operational requirements
• This is a primarily onsite position, with certain night shifts eligible for remote work depending on performance and tenure