BettingJobs are working with a new start-up casino business based in Malta expanding their team. Their working set-up is hybrid, 3 days in the office 2 days working from home. They are searching for a Customer Support Agent to join their team. Apply today for a confidential discussion

The successful candidate will address customer inquiries and resolve issues exclusively through email and live chat, with no phone support involved. This position operates on a rotating schedule, including weekends and public holidays.

Responsibilities:

• Respond to customer inquiries via email with clear, timely communication (no phone calls needed)
• Detect and address potential scams or fraudulent activities to maintain a secure online environment
• Log customer interactions and resolutions accurately for record-keeping
• Work collaboratively with team members to improve processes and enhance customer experiences
• Achieve personal and team performance goals
• Collaborate with internal and client teams to deliver seamless support
• Support multiple workflows, clients, and markets as required

Requirements:

• Fluent in English: Able to speak and write clearly and confidently in English.
• Some Customer Support Experience (0–1 year): Familiar with helping customers, answering questions, and solving simple problems.
• Good Communication Skills: Can explain things clearly and listen carefully to others.
• Willing to Learn: Open to new ideas, feedback, and learning new skills to grow in the role.