BettingJobs is excited to partner with our client, a leading iGaming operator, in their search for a Customer Experience Analyst to join their team based remotely in Belgium.

Originally founded in 2012, our client has rapidly grown to become a prominent brand in the iGaming sector, now employing over 2,500 staff across 16 countries globally.

Responsibilities:

• Collect, analyse and interpret customer data to identify trends, preferences and areas of concern.
• Utilize analytical tools and methodologies to generate actionable insights that drive improvements in customer experience.
• Monitor key performance indicators (KPIs) related to customer satisfaction, engagement and loyalty.
• Map out customer journeys to understand the end-to-end experience and identify opportunities for optimization.
• Collaborate with UX/UI teams to enhance the user interface and streamline the customer journey.
• Analyse customer feedback from various sources, such as surveys, interviews, reviews and support interactions to uncover insights and suggestions for improvement.
• Provide recommendations for addressing customer concerns and enhancing satisfaction.
• Create comprehensive reports and presentations that communicate findings, insights and recommendations to relevant stakeholders.
• Present data-driven insights to cross-functional teams and management to guide decision-making.

Requirements:

• Bachelor’s degree in Business, Marketing, Analytics, or a related field. Master’s degree is a plus.
• Proven experience of 2-5 years in data analysis, customer experience, or a related role. Previous experience in the gambling industry will be considered an asset.
• Proficiency in data analysis tools such as Excel, SPSS and data visualization tools (e.g., Tableau, Power BI).
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication and presentation skills.
• Detail-oriented, proactive and able to work effectively in a fast-paced environment.
• Familiarity with customer journey mapping and UX/UI principles is advantageous.
• Fluency in French, Flemish & English skills, both written and verbal.