BettingJobs is currently recruiting for a Korean Customer Service Agent for a leading B2B iGaming provider based in Cyprus.

Responsibilities:

• Answer customer emails, resolve customer issues and escalate to 2nd level support where necessary
• Ensure we continue to offer a competitive and complete product through front end monitoring and competitor analysis
• Support our fraud and risk processes through customer account verification
• Monitor and approve customer withdrawals
• Assist in the management of customer bonus campaigns

Requirements:

• You speak fluent Korean
• Fluency in English Language will be a strong plus.
• You have experience working in customer service or in the online gaming sector
• You are as comfortable working independently within a supportive team
• You are eager to learn new skills and take on new responsibilities
• You can multitask while maintaining high standards of accuracy
• You take pride in your work and have an appreciation for the user experience
• You are looking for an ambitious company that recognises and rewards good performance