BettingJobs is currently working with a Greek based iGaming affiliate marketing company. They are expanding their team in Limassol with the addition of a VIP Relationship Manager.

Responsibilities:

• Manage a portfolio of mid-tier VIPs via phone, chat, and email; keep the tone friendly personal
• Spot trends in activity and value; reach out at the right time with the right message
• Set and request bonuses within the playbook; track results (deposit uplift, ARPPU, activity days)
• Solve problems quickly by coordinating with CS, Payments, and Risk; keep the player updated
• Run small VIP promos/perks (tailored offers, gifts, invites) and help with bigger events when needed
• Log everything: notes, preferences, follow-ups, and next steps in the CRM
• Report weekly on your book: retention, re-deposit rate, churn risk, and actions you’re taking
• Flag and hand over high-potential players to Senior VIPs when it makes sense
• Cover evenings/weekends on a rotation when needed (major promos, events, peak times)

Requirements:

• 2+ years in VIP, retention, or account management (iGaming preferred)
• Strong English; another language (Greek, German, etc.) is a plus
• Great people skills: you listen well, negotiate fairly, and follow through
• Sales/support mindset: proactive outreach and clear follow-ups
• Comfortable with numbers: you can read a dashboard and make simple, data-led decisions.
• Excel basics (filters, pivots, lookups) and confidence working from CRM lists
• Organized, detail-driven, and able to own your tasks end-to-end

Nice to have:

• Experience with Smartico, Fast Track, or similar CRM/retention tools
• VIP event hosting or gifting logistics
• Extra languages for targeted markets
• Solid understanding of casino bonuses and player value drivers