BettingJobs is excited to partner with our client, an iGaming solutions provider, in their search for a VIP Manager to join their team based in Sofia.

Key Responsibilities:

• Managing a portfolio of VIP players and prospects
• Analyse daily gaming activity and deposit behaviour to identify trends and insights.
• Onboarding new VIP players and ensuring a seamless transition into the VIP program
• Proactively reach out via phone, email, SMS, and chat to maximize VIP players’ lifetime value and long-term retention.
• VIP activity reporting – tracking and analysing key metrics related to VIP engagement, deposits, and promotions
• Proactively handling escalations and withdrawal requests
• Aligning with CRM teams on upcoming campaigns (e.g., SMS promotions etc.)
• Detect potential churn risks and address them promptly using established processes.
• Assist the Team Leader/Operations Manager with any other tasks assigned by them

Requirements:

• Minimum 1 year of experience as a VIP Manager in the iGaming industry
• Strong understanding of casino games and sports betting
• Excellent interpersonal and communication skills
• Sales-oriented mindset with a proactive approach
• Fluency in English and at least one other European language (e.g. German, Spanish, French, Italian, Portuguese, etc.)