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    VIP Manager

    BettingJobs is excited to partner with our client, an iGaming solutions provider, in their search for a VIP Manager to join their team based in Sofia.

    Key Responsibilities:

    • Managing a portfolio of VIP players and prospects
    • Analyse daily gaming activity and deposit behaviour to identify trends and insights.
    • Onboarding new VIP players and ensuring a seamless transition into the VIP program
    • Proactively reach out via phone, email, SMS, and chat to maximize VIP players’ lifetime value and long-term retention.
    • VIP activity reporting – tracking and analysing key metrics related to VIP engagement, deposits, and promotions
    • Proactively handling escalations and withdrawal requests
    • Aligning with CRM teams on upcoming campaigns (e.g., SMS promotions etc.)
    • Detect potential churn risks and address them promptly using established processes.
    • Assist the Team Leader/Operations Manager with any other tasks assigned by them

    Requirements:

    • Minimum 1 year of experience as a VIP Manager in the iGaming industry
    • Strong understanding of casino games and sports betting
    • Excellent interpersonal and communication skills
    • Sales-oriented mindset with a proactive approach
    • Fluency in English and at least one other European language (e.g. German, Spanish, French, Italian, Portuguese, etc.)

    Consultant

    Graeme Cuthbertson

    +44 (0) 1355 588 982

    Apply

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