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    Head of VIP

    BettingJobs are working with a long-standing and successful iGaming operator who are looking for a VIP Manager to join their team in their Bulgaria HQ.

    Responsibilities:

    • Owning the VIP customer satisfaction in his life cycles.
    • Providing high-quality interactions, retention and sales oriented.
    • Building and maintaining strong, long-lasting customer relationships and loyalty with the PVIP and VIP clients.
    • Develop and execute strategic plan to achieve customer satisfaction goals.
    • Monitor customer feedback closely to be able to improve overall site and product experience.
    • Understand the business needs, trends and challenges.
    • Monitor performance and motivate team members in order to keep a high standard of work, assure quality levels are maintained and communicated to all team members.
    • Train and develop knowledge within the VIP and PVIP departments.
    • Develop Automation culture.
    • Develop and execute strategic plan to achieve the PVIP and VIP targets.
    • Work closely with the team’s managers.
    • Create a unique customer journey along with the marketing team.

    Requirements:

    • Proven gaming executive experience – min 2 yrs
    • Previous experience as retention/VIP executive within the online gaming industry
    • Ability to communicate and present all levels of the organization, including executive and C-level.

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