BettingJobs is currently seeking a VIP Customer Service Team Leader to join an established iGaming company in Liberia. In this role you will be responsible for the daily management of customer service operations and delivering outstanding service to VIP customers.

The VIP Customer Service Team Leader role would be well suited to someone who can manage a team with previous experience working with VIP customers in the iGaming industry.

Responsibilities:

• Cultivate strong relationships with VIP customers, providing personalized support and addressing their unique needs and preferences
• Act as the primary point of contact for VIP customers, ensuring timely resolution of issues and exceptional service delivery
• Set clear performance objectives and provide ongoing feedback and support to ensure team success
• Foster a positive and collaborative team environment focused on excellence and continuous improvement
• Identify possible marketing and promotions strategies, confer with higher management and marketing team and implement strategies to maximize sales potential
• Develop and deliver comprehensive training programs to equip team members with the skills and knowledge required to effectively serve VIP customers
• Provide ongoing coaching and guidance to CSRs, promoting best practices and adherence to company policies and procedures
• Stay updated on latest marketing trends and company promotions and protocols to enhance team capabilities and service offerings

Requirements:

• Previous experience in managing VIP customers in the iGaming industry.
• Excellent communication and interpersonal skills.
• Ability to establish and maintain strong relationships with customers.
• Ability to provide personalized and innovative solutions to enhance customer experience.
• Organizational and planning skills, with the ability to manage multiple tasks simultaneously.
• Experience managing a team and providing training and guidance to improve customer service.