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    VIP Account Manager

    BettingJobs is working with a leading iGaming company, who are currently looking to add a VIP Account Manager to their team in London.

    Responsibilities:

    • Deliver exceptional service through various channels such as phone, email, and WhatsApp, including face-to-face client entertainment.
    • Manage your schedule to accommodate the needs of VIP clients, which may include evenings and weekends.
    • Serve as the primary point of contact for VIP clients, coordinating with internal teams to resolve any technical, financial, or service issues to ensure a first-class customer experience.
    • Develop customized promotional offers for VIPs, and analyse, optimize, and report on campaign performance.
    • Participate in team meetings to share insights on VIP market trends and player experiences, contributing to the brand’s success.

     

    Requirements:

    • Proven experience as a VIP Customer Executive in the iGaming or online casino industry.
    • Fluent in Italian, with strong verbal and written communication skills.
    • Excellent English communication skills.
    • Ability to build and maintain strong relationships with customers.
    • Background in sales or account management, ideally within the gaming or gambling sector.
    • Strong analytical skills to identify trends and patterns.
    • Highly organized with excellent prioritization skills.
    • Comfortable working with multiple systems and able to learn quickly.
    • Problem-solving mindset with a capacity to handle challenges and resolve customer issues effectively.

    Consultant

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