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    Swedish/ Norwegian Customer Support Agent

    BettingJobs are working with highly successful iGaming operator with a proven track-record within the online casino space, who are looking to add a Swedish/Norwegian Customer Support Agent to their team in London, Malta or Barcelona.

    The successful candidate will be the Swedish/Norwegian ambassador for the company, liaising directly with the players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough, and friendly responses. They will strive to ensure the players’ experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.

    Responsibilities & Requirements:
    • Answer chats and emails to customers accurately and exceeding their expectations within the target timescales.
    • Provide excellent customer service on the Casino products in an expedient manner
    • Identify, research, and resolve customer issues.
    • Be self-motivated use own initiative to be able to utilize available resources to improve knowledge and help customers.
    • Work as part of a team to improve the overall performance of the Customer Service.
    • Provide all CSR duties in Swedish, Norwegian and English.
    • Proven problem-solving skills.
    • High level of attention to detail.
    • Ability and desire to deliver exceptional levels of Customer Service.
    • Clear thinking and problem solving.
    • Flexible and willing to work daily/evening shifts.

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