BettingJobs is currently working with a Greek based iGaming affiliate marketing company. They are expanding their team in Limassol with the addition of a Senior VIP Manager.

Responsibilities:

• Own a VIP portfolio: keep close, personal relationships with top players via phone, chat, and email
• Solve issues quickly: find answers and coordinate with CS, Payments, Risk, and Product until it’s fixed
• Analyse behaviour: spot churn risk and growth opportunities; tailor 1:1 offers and experiences
• Bonus management: monitor performance/behaviour and credit bonuses responsibly (think ROI, deposit uplift, NGR, ARPPU).
• Plan and run VIP promos & perks: tailored offers, events, gifts on time and on brief.
• Report the numbers: weekly updates on retention, re-deposit rate, activity days, and player satisfaction
• Keep clean records: log contacts, notes, preferences, and follow-ups in the CRM
• Watch competitors: keep our VIP playbook sharp

Requirements:

• Proficient English (written and spoken)
• Proactive mindset with solid support/sales skills
• Strong communication and negotiation skills
• Attention to detail and follow-through
• VIP/iGaming experience at senior or similar level (managing high-value accounts)
• Analytical: comfortable reading dashboards and making data-driven decisions
• Ownership: organized, independent, and able to run multiple priorities

Nice to have:

• Previous sales-agent experience (helpful for outreach and conversions)
• Hands-on with CRM/retention tools (e.g., Smartico, Fast Track, Optimove)
• Extra languages (e.g.,Greek, German) for local markets
• Experience hosting VIP events or travel logistics