BettingJobs is partnering with a well-established sportsbook and casino operator to in their search for a Safer Gambling Manager. This role will be based in their Gibraltar office on a hybrid working arrangement and will have a strong focus on the UK market.

Responsibilities:

• Oversee and audit Safer Gambling (SG) policies, processes, manuals, and ensure compliance with all regulations.
• Manage and develop SG teams, ensuring performance standards, staffing levels, and customer service excellence.
• Monitor operations, KPIs, volumes, and trends to identify improvements.
• Handle escalations, complaints, and customer risk assessments, ensuring appropriate due diligence and mitigation.
• Identify training needs, develop content, and deliver SG training aligned with regulatory changes.
• Maintain expert knowledge of SG regulations, research, and best practices across jurisdictions.
• Liaise with internal stakeholders (Compliance, Retail Ops, CDD, AML/Fraud, Finance) to effectively manage SG risks.
• Develop and manage 24/7 rosters and strategies to safeguard players, ensuring play is enjoyable and affordable.
• Support Head of Operational Compliance through data analysis and continuous process improvements.
• Act as SG subject matter expert, providing guidance across departments.
• Communicate updates to senior leadership and uphold company values and licensing requirements.

Requirements:

• 2+ years’ experience in Safer Gambling and/or customer due diligence.
• Familiarity with gambling licensing, regulatory compliance, and data security.
• Solid knowledge of the Gambling Commission’s licensing regime and industry best practices.
• Up-to-date awareness of SG research, technology, and methodologies.
• Strong communication, risk assessment, and decision-making skills.
• Ability to draft key policies, apply directives in practice, and manage multiple priorities.
• Experience in leading, coaching, and developing teams.
• Capable of working independently, exercising sound judgment, and influencing across the business.