BettingJobs is working with a well-established B2C casino brand, who are seeking to hire an experienced Safer Gambling and AML Risk – Quality Assurance Team Leader to join their team in Limassol.

Responsibilities:

• Lead, mentor, and support the quality assurance team, fostering a culture of accountability and continuous improvement
• Collaborate closely with the senior quality assurance officer to ensure smooth day-to-day operations
• Oversee and enhance the quality assurance framework, identifying and implementing process improvements
• Draft, update, and maintain quality assurance policies, operational guidance, and procedural documentation
• Design and maintain Excel-based quality assurance tracking tools and reporting mechanisms to support quality control and compliance monitoring
• Deliver training sessions to onboard and upskill quality assurance officers and the senior quality assurance officer.
• Ensure ongoing compliance with internal standards and external regulatory requirements across multiple jurisdictions
• Participate in internal and external audits, providing relevant documentation and supporting data as required
• Report directly to the Safer Gambling and AML Risk Team Manager, supporting the team in delivering compliance-related objectives
• Take ownership of compliance-related tasks and ensure adherence to applicable laws, regulations, and internal policies
• Communicate effectively with cross-functional teams and escalate issues or risks as needed

Requirements:

• Strong leadership skills with experience in supervising or coordinating a team
• Proven computer literacy, particularly in the Microsoft Office Suite, with advanced Excel skills (e.g., formulas, pivot tables, conditional formatting)
• Excellent communication skills, both written and verbal
• High level of attention to detail and accuracy in documentation and review tasks
• A strong sense of responsibility and ownership over the team’s performance and output
• Demonstrated initiative and the ability to proactively identify areas for improvement and support
• Fluent in English, with the ability to draft policies, procedures, and reports in a clear and professional manner
• Prior experience in a compliance, auditing, or quality assurance environment.