BettingJobs is working with a well-established iGaming operator seeking to hire a Payments Analyst to join their team.

Responsibilities:

• Handle player inquiries related to missing or failed transactions with efficiency and empathy.
• Investigate payment discrepancies and resolve issues promptly.
• Communicate resolutions clearly to players, ensuring a positive customer experience.
• Conduct daily reviews of payment transactions to identify irregularities or issues.
• Ensure smooth processing of deposits, withdrawals, and refunds.
• Proactively identify patterns or recurring issues affecting payment flows.
• Act as the primary point of contact for payment providers, including escalation of complex cases.
• Build strong working relationships with payment providers to expedite resolutions.
• Manage service level agreements (SLAs) with third-party payment partners.
• Monitor key payment KPIs and report trends or issues to management.
• Provide recommendations for process improvements based on data analysis.

Requirements:

• At least 1 year of experience in payment operations, preferably within the gambling industry.
• Hands-on experience with PaymentIQ is essential.
• Familiarity with various payment providers, processing methods, and fraud prevention tools.
• Strong investigative skills with a solution-oriented approach.
• Excellent communication skills, both written and verbal.
• Ability to manage player escalations with tact and professionalism.
• High level of accuracy in handling payment-related investigations.
• Ability to work effectively with cross-functional teams, including customer support and compliance.