BettingJobs is excited to partner with a growing business from South Africa who are expanding their offices into Europe and are on the cusp on attaining their MGA and UKGC licenses. They are currently seeking a Payments Analyst to join their team in Johannesburg.

Responsibilities:

• Creating and performing daily reconciliations between the various payment providers and back-office data / systems. Includes both manual reconciliations.
• Designing and working with the BI Team to implement automated reconciliations and dashboards.
• Drafting discrepancy excarnation reports to be investigated internally and externally.
• Drafting payments incident reports detailing the issue, supporting documentation and the process to resolution. Following up timely within agreed SLA, resolving and documenting identified reconciliation discrepancies.
• Creating and performing ad hoc PSP settlement statement reconciliations (reconciliations between the various payments providers settlement statements and back-office data.
• Liaising with the Finance department to ensure cash flows settlements are reconciled and any differences investigated.
• Liaising with the Finance department to ensure cash flows settlements are reconciled and any differences investigated.
• Liaising with the Fraud department to ensure chargebacks are investigated and disputed where appropriate.
• Designing, performing, and documenting multiple payment method testing in both the stage and live environments.
• While continuously amending and improving where necessary.
• Prepare daily, weekly and monthly PSP performance reports, monitoring and analysing player payment transactional data for trends and potential performance issues.
• Analyse and propose updates to the PSP onboarding, player deposit and withdrawal payment journeys as the business evolves.
• Monitoring the day-to-day payment success rates and optimize traffic flows across PSPs.
• Investigate lower performance routes and times with suppliers, make recommendations for route optimization.
• Spot trends in performance and propose solutions to optimize route.
• Serving as the first point of contact for PSP’s queries both internal and external.
• Prepare detailed documentation, describing a reconciliation discrepancy, PSP optimization issue or a player query identified and the troubleshooting process that pursued.
• Supporting the Head of Payments with any specific ad-hoc task related to player payments.
• Supporting the Payments Team research potential PSP’s to onboard.

Requirements:

• Agile thinker with a knack for numbers and data.
• Upholds standards.
• Knowledge of online payments processing cycles.
• Familiarisation with various online payment methods and products.
• Meticulous and ability to work accurately under pressure.
• An understanding of legislation and regulations in fraud and risk mitigation.
• Excellent analytical skills.
• Knowledge of casino products/systems.
• Meeting deadlines and due dates.
• Word and Excel proficient.