BettingJobs is working with an established B2B casino platform provider, who are seeking to hire an experienced Operations Manager to join their team in Sao Paulo.

Responsibilities:

• Develop, supervise and maintain a high-performance Operation centre, including recruitment, training and establish exceptional workflow processes
• Effectively manage team performance and workload related to Customer Support and Risk/Compliance responsibilities.
• Troubleshooting, assisting and handling customer enquiries whether related to product information, complaints or general information requests in a timely manner.
• Ensuring customers enquiries are handled in accordance with the company high service standards.
• Conduct KYC verifications and daily risk processes to identify, manage and report suspicious/fraudulent activity.
• Ensure the staff is up to date with the company policies, procedures and regulatory license requirements
• Monitor the Operation functional KPIs, analyse daily the service delivered to customers and pro-vide periodic reporting to the respective higher management stakeholders
• Collaborate and work closely with other Internal Departments within the organization

Requirements:

• Minimum 3-5 years of Operation/Customer Service Management experience in eCommerce / iGaming sectors. High advantage for iGaming Experience.
• Understanding of customer relationship management theory and practice
• Excellent communication skills, written and verbal English, highly organised and methodical, with excellent attention to details
• Excellent organizational, management and individual productivity skills
• Ability to function as a self-starter with an emphasis on getting things done
• Must be able to work under pressure in fast paced environment
• Ability to problem solve and adapt to changing business requirements
• Experience in recruitment and training
• Strong interpersonal skills with the ability to build relationships across
• Departments and remote offices
• Devoted person that inspires to excel and achieve all goals and objectives
• Extensive knowledge of MS Office tools and past experience with various CRM Tools