BettingJobs is working with a leading iGaming service provider who are now searching for an Online Casino Manager based in their Limassol office. Our client is seeking a motivated individual to oversee the operations of their online casino.

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Our client is seeking an experienced and results-driven Online Casino Manager to oversee the operations of their online casinos. The ideal candidate will possess a deep understanding of the online gaming industry, exceptional management skills. The Casino Manager will report directly to the COO and will be responsible for ensuring a seamless and engaging gaming experience for their customers.

Responsibilities
Operational Management:

• Oversee daily operations of the online casino, ensuring a high-quality gaming experience.
• Implement and maintain operational procedures and policies to enhance efficiency and customer satisfaction.

Game Portfolio Management:

• Manage the selection, integration, and performance of casino games.
• Work with game providers to ensure a diverse and appealing game portfolio.

Customer Experience:

• Ensure the highest level of customer service and satisfaction.
• Implement strategies to improve customer retention and loyalty.

Compliance and Risk Management:

• Ensure all operations comply with relevant laws and regulations.
• Identify and mitigate risks associated with operating in these regions.

Team Leadership:

• Lead and manage a team of casino staff, including customer support, game operations, and marketing.
• Foster a positive and productive work environment.

Marketing and Promotions:

• Collaborate with the marketing team to develop and execute promotional campaigns.
• Analyze the effectiveness of promotions and adjust strategies as needed.

Performance Monitoring:

• Monitor and analyze key performance indicators (KPIs) to ensure business objectives are met.
• Prepare regular reports for the COO on casino performance and strategic initiatives.

Player Acquisition and Retention:

• Develop and implement strategies to attract and retain players
• Utilize data analytics to understand player behavior and preferences.

Key Performance Indicators (KPIs):

• Revenue Growth: Measure the increase in casino revenue over specific periods.
• Customer Retention Rate: Track the percentage of returning customers.
• Average Revenue Per User (ARPU): Assess the average revenue generated per user.
• Game Performance Metrics: Monitor the popularity and profitability of casino games (RTP)
• Customer Satisfaction Score: Evaluate customer satisfaction through feedback and surveys.
• Operational Efficiency: Measure the efficiency of casino operations and processes.

Requirements:

• Minimum of 7 years of experience including at least 5 in the online gaming or casino industry, and at least 3 years in a managerial role.
• Bachelor’s degree. Advanced degree is a plus.
• Strong leadership and team management abilities.
• Excellent understanding of online casino operations and player behavior.
• Proficient in data analysis and performance metrics.
• Ability to develop and implement strategic initiatives.
• Strong problem-solving and decision-making skills.
• Highly organized with strong attention to detail.
• Adaptable and able to thrive in a fast-paced environment.
• Strong ethical standards and integrity.
• Excellent communication and interpersonal skills.