A rare and exciting opportunity for a Head of iGaming Retention Sales based in Dubai is now available at BettingJobs!

Our client, a B2B white label solutions provider is looking for a reliable Head of iGaming Retention Sales to join their fast-paced, exciting, unique team in Dubai.

Responsibilities:

• Create and implement data-driven retention strategies tailored to the Indian market to increase player engagement, reduce churn, and maximize lifetime value.
• Align retention initiatives with commercial goals, ensuring that all strategies contribute to revenue growth and profitability.
• Manage the player lifecycle, identifying key touchpoints for engagement and developing personalized campaigns that enhance player experience.
• Plan, execute, and measure the effectiveness of retention campaigns across various channels, including email, SMS, push notifications, and in-game promotions.
• Conduct regular market analysis to understand player behavior, preferences, and trends in the Indian market. Use insights to refine retention strategies.
• Analyse retention metrics and prepare regular reports on performance. Present findings and recommendations to senior management.
• Gather and analyse customer feedback to identify pain points and areas for improvement. Implement changes based on insights to improve the player experience.
• Oversee the retention budget, ensuring efficient allocation of resources to maximize ROI.
• Ensure all retention activities comply with local regulations and industry standards in India.

Requirements:

• Experience: Minimum of 5 years of experience in a retention or customer loyalty role, preferably within the iGaming industry and the Indian market. Proven track record of successful retention strategies and campaigns.
• Fluent in English and Hindi.
• Strong commercial acumen with the ability to align retention strategies with business goals.
• Deep understanding of the Indian gaming landscape and player preferences.
• Excellent analytical skills with the ability to interpret complex data and make data-driven decisions.
• Proficiency in using CRM systems, marketing automation tools, and analytics platforms.
• Strong communication and interpersonal skills.
• Creative thinking and problem-solving abilities.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Knowledge: In-depth knowledge of the iGaming industry, including trends, player behaviour, and regulatory environment in India.