BettingJobs is currently working with a market leading gambling operator who are looking to hire a Head of Game Integrity to join their team.
Responsibilities:
Coordinate and manage the Game Integrity Team to deliver a consistently high standard of service for the customers, in line with the company policies and guidelines
Recruit, mentor, train and develop Game Integrity staff, and increase awareness among staff of all relevant departments within the company.
Conduct regular team performance reviews to ensure the service expectations are met or exceeded
Conduct regular meetings with each team member to cover individual performance against KPI’s
Conduct monthly meetings to provide updates to the Poker Management Team
Review and provide feedback on existing processes and procedures
Identify and suggest improvements in fraud detection and prevention and feed the Poker Product Team accordingly
Personally review the most complex cases to avoid financial loss and reputational damage
Calculate and issue credits to any customers affected by game fraud in line with guidelines and procedures
Make sure all cases of possible game fraud are handled appropriately
Create and maintain reference documents and templates relevant to the Game Integrity processes
Requirements:
Strong knowledge of the Poker game variants offered on the platform including rules, strategy and game theory
Excellent knowledge of online poker security and payments related issues, with proven investigation skills and attention to detail
Excellent understanding of poker analysis tools and methods
High level of proficiency with reports.
Strong decision-making and leadership skills
Ability to analyse and review team performance
Ability to communicate expectations and instructions to the team in a clear and professional manner
Excellent command of professional writing, spoken communication and listening skills
Strong proficiency with basic computer software especially MS Office applications
Strong customer service mentality with attention to details
Ability to work in a high-volume work environment
Nice to have:
Previous managerial or supervisory experience in fraud, payments, online poker or customer service
BettingJobs is partnering with a leading provider of cutting-edge gambling software solutions in their search for a Payment, Risk & Fraud Analyst to join their team in Kuala Lumpur.
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BettingJobs is partnering with a leading provider of cutting-edge gambling software solutions in their search for a Risk & Fraud Manager to join their team in Malta.
Responsibilities...
BettingJobs is partnering with a leading provider of cutting-edge gambling software solutions in their search for a Payment, Risk & Fraud Analyst to join their team in Kuala Lumpur.
Responsibilities:
Monitor customer activity for suspicious behaviour, including fraud, bonus abuse, and irregular deposit/withdrawal patterns.
Verify and process
Fraud & Payments Analyst
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Risk & Fraud Manager
Fraud & Security
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Job Ref: 1149247
BettingJobs is partnering with a leading provider of cutting-edge gambling software solutions in their search for a Risk & Fraud Manager to join their team in Malta.
Responsibilities:
Develop, implement, and maintain risk mitigation strategies to minimize fraud, money laundering, and other financial crimes.
Conduct risk assessments and
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