BettingJobs is currently working with a market leading gambling operator who are looking to hire a Head of Game Integrity to join their team.

Responsibilities:

• Coordinate and manage the Game Integrity Team to deliver a consistently high standard of service for the customers, in line with the company policies and guidelines
• Recruit, mentor, train and develop Game Integrity staff, and increase awareness among staff of all relevant departments within the company.
• Conduct regular team performance reviews to ensure the service expectations are met or exceeded
• Conduct regular meetings with each team member to cover individual performance against KPI’s
• Conduct monthly meetings to provide updates to the Poker Management Team
• Review and provide feedback on existing processes and procedures
• Identify and suggest improvements in fraud detection and prevention and feed the Poker Product Team accordingly
• Personally review the most complex cases to avoid financial loss and reputational damage
• Calculate and issue credits to any customers affected by game fraud in line with guidelines and procedures
• Make sure all cases of possible game fraud are handled appropriately
• Create and maintain reference documents and templates relevant to the Game Integrity processes

Requirements:

• Strong knowledge of the Poker game variants offered on the platform including rules, strategy and game theory
• Excellent knowledge of online poker security and payments related issues, with proven investigation skills and attention to detail
• Excellent understanding of poker analysis tools and methods
• High level of proficiency with reports.
• Strong decision-making and leadership skills
• Ability to analyse and review team performance
• Ability to communicate expectations and instructions to the team in a clear and professional manner
• Excellent command of professional writing, spoken communication and listening skills
• Strong proficiency with basic computer software especially MS Office applications
• Strong customer service mentality with attention to details
• Ability to work in a high-volume work environment

Nice to have:

• Previous managerial or supervisory experience in fraud, payments, online poker or customer service
• Excellent understanding of online poker community