Our client, a well-established iGaming company with multiple casino brands is currently searching for an exceptional, Head of Customer Services to join their friendly team based in Johannesburg.
Responsibilities:
Supervise daily operations, including hiring, training, and performance management of customer service staff.
Monitor customer interactions, ensuring high satisfaction and adherence to support standards.
Develop and implement customer service strategies, procedures, and policies aligned with business goals.
Optimize response times, ensure timely resolutions, and adhere to regulations and responsible gambling practices.
Foster collaboration with other departments for feedback, improving user experience, and implementing customer-centric initiatives.
Track key performance indicators, provide ongoing training, and contribute to revenue growth through upselling and customer retention strategies.
Requirements:
Good working knowledge of the online gaming industry.
Customer Support management experience required including experience in the setup of a call centre.
Working knowledge of customer service software, databases, and tools.
Ability to think strategically and lead effectively.
Availability for shift work, including weekends and public holidays.
BettingJobs is excited to partner with our client, a leading iGaming operator, in their search for a Dutch Flemish Speaker Customer Support Agent to join their team in Malta. Originally founded i...
BettingJobs is working with a market leading brand in the Japanese Market in their search for a Customer Support Team Manager to join their team.
This role is well suited to an ...
BettingJobs is excited to work with a fast-growing iGaming company based in Barcelona who are seeking a Senior VIP Account Manager to join their team.
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BettingJobs is excited to partner with our client, a leading iGaming operator, in their search for a Dutch Flemish Speaker Customer Support Agent to join their team in Malta. Originally founded in 2012, our client has rapidly grown to become a prominent brand in the iGaming sector, now employing over 2,500 staff across 16 countries
Customer Support Team Manager
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BettingJobs is working with a market leading brand in the Japanese Market in their search for a Customer Support Team Manager to join their team.
This role is well suited to an individual with previous experience in the iGaming business for Japanese market, and a native level Japanese speaker with excellent command of the written language.
Our client
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