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    Fraud & Payments Analyst

    Seeking your next Fraud & Payments Analyst opportunity within the global iGaming industry?

    Look no further! Our client, a reputable brand within the Japanese Market based in Cyprus is searching for their next Fraud & Payments Analyst.

    As the Fraud & Payments Analyst, you will be responsible for monitoring of registrations, deposits, and withdrawals with the team to detect issues especially with regard to possible charge backs, colluders, and bonus abuse.  You will also help ensure tasks are delivered in line with SLAs and acceptable chargeback levels are maintained.

    To be considered for this position, you must have the legal right to work in Cyprus whilst having prior iGaming experience.

    Responsibilities:

    • Monitoring of registrations, deposits, and withdrawals with the team to detect issues especially with regard to possible charge backs, colluders and bonus abuse.
    • Checking player behaviour for risks, then processing payouts timely.
    • Interrogating certain KYC documents, spotting counterfeits
    • Oversight of casino activity to spot anomalous or high-risk activity which requires mitigation.
    • Helping ensure tasks are delivered in line with SLAs and acceptable chargeback levels are maintained.
    • Dealing with escalations from support agents in a customer centric but risk aware way, importantly treating customer support as your customer.
    • Supporting other team members helping to transfer (and also acquire) knowledge organically and without prompt.
    • Helping with ad hoc tasks, especially procedure documentation or improvement In a nutshell.
    • Being an active and enthusiastic member of the team contributing to the overall positive work environment.

    Requirements:

    • Detail-oriented and an analytical mindset – incredible attention to detail is needed.
    • Strong interpersonal & communication skills – a team player who is not afraid to share knowledge.
    • Someone who is organized and diligent.
    • Flexible and adaptable, enjoying a high paced and changing environment.
    • Customer centric and business minded.
    • Patient with complex systems and working practices.
    • Must have the right to work in Cyprus.
    • Optimally someone with degree level education or experience in an analytical or profession, proven good with numbers and large amounts of data.
    • Someone with a background as a player could fit well and this is not considered detrimental to an application, in fact a benefit. An understanding of casino games is important, and this will be asked about during interview.
    • A good understanding fraud in a non 3DS secured card processing environment is considered an asset.
    • A solid grounding in risk management and payments within an online casino context is a major plus.
    • Some payment processing experience is helpful in another domain, an understanding of the methods and how procedures work although this can be taught easily.
    • Previous experience in iGaming is highly beneficial.

    Consultant

    Jack Finnie

    Get in touch