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    Director of Payments

    BettingJobs is partnering with a leading online casino operator in their search for a Director of Payments to join their team in Dubai.

    Responsibilities:

    • Define and deliver a Payments Strategy for i-gaming across fiat and crypto.
    • Lead a specialist core team (supplier selection, fraud prevention, strategy) and direct an operational team (reconciliations, escalations, player support).
    • Build and maintain a Payments Risk Framework reflecting grey markets, high volumes, and crypto volatility.
    • Act as the payments voice at leadership level, advising CEO/CFO on risks, opportunities, and performance.
    • Own all commercial negotiations with PSPs, banks, card schemes, and crypto partners—securing optimal terms on fees, MDRs, reserves, and settlement times.
    • Build and manage a diversified provider portfolio for resilience and coverage, tracking capacity, costs, and settlement flows.
    • Conduct quarterly CEO/CFO reviews on commercial efficiency and cost optimisation.
    • Ensure seamless player deposit/withdrawal experiences, with high acceptance and fast turnaround.
    • Oversee reconciliations across fiat PSPs and crypto wallets, with timely reporting.
    • Strengthen chargeback and dispute handling, reducing exposure and improving recovery.
    • Provide an escalation channel for CS, VIP, Ops, and IT; optimise routing across channels for cost, acceptance, and speed.
    • Expand fraud protection to 24/7 coverage reflecting i-gaming behaviour.
    • Maintain a Payments Risk Register, monitoring reserves, settlements, and anomalies for rapid resolution.
    • Recruit and develop leadership and support teams; define KPIs/SLAs across deposits, withdrawals, fraud, chargebacks, and escalations.
    • Establish succession plans and drive automation/continuous improvement to enhance speed and reduce manual work.

    Requirements:

    • Proven success in direct commercial negotiations with PSPs, banks, and crypto providers.
    • Deep understanding of i-gaming payments in grey markets, high-volume processing, and fast withdrawals.
    • Expertise in fiat PSPs, card schemes, and crypto/blockchain payments.
    • Strong fraud prevention, chargeback, and revenue protection expertise.
    • Analytical, data-driven, able to optimise routing and spot trends.
    • Experienced in leading both specialist and operational teams.
    • Effective communicator, confident with CEO/CFO/Board.
    • 10+ years in i-gaming payments, 5+ years in senior leadership.
    • Hands-on with both fiat and crypto channels; proven success in grey-market operations.
    • Strong track record of building/leading payments teams and negotiating provider agreements.

     

    Consultant

    Carla Souter

    +44 (0) 1355 588 978

    Apply

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