BettingJobs is partnering with a leading online casino operator in their search for a Director of Payments to join their team in Dubai.

Responsibilities:

• Define and deliver a Payments Strategy for i-gaming across fiat and crypto.
• Lead a specialist core team (supplier selection, fraud prevention, strategy) and direct an operational team (reconciliations, escalations, player support).
• Build and maintain a Payments Risk Framework reflecting grey markets, high volumes, and crypto volatility.
• Act as the payments voice at leadership level, advising CEO/CFO on risks, opportunities, and performance.
• Own all commercial negotiations with PSPs, banks, card schemes, and crypto partners—securing optimal terms on fees, MDRs, reserves, and settlement times.
• Build and manage a diversified provider portfolio for resilience and coverage, tracking capacity, costs, and settlement flows.
• Conduct quarterly CEO/CFO reviews on commercial efficiency and cost optimisation.
• Ensure seamless player deposit/withdrawal experiences, with high acceptance and fast turnaround.
• Oversee reconciliations across fiat PSPs and crypto wallets, with timely reporting.
• Strengthen chargeback and dispute handling, reducing exposure and improving recovery.
• Provide an escalation channel for CS, VIP, Ops, and IT; optimise routing across channels for cost, acceptance, and speed.
• Expand fraud protection to 24/7 coverage reflecting i-gaming behaviour.
• Maintain a Payments Risk Register, monitoring reserves, settlements, and anomalies for rapid resolution.
• Recruit and develop leadership and support teams; define KPIs/SLAs across deposits, withdrawals, fraud, chargebacks, and escalations.
• Establish succession plans and drive automation/continuous improvement to enhance speed and reduce manual work.

Requirements:

• Proven success in direct commercial negotiations with PSPs, banks, and crypto providers.
• Deep understanding of i-gaming payments in grey markets, high-volume processing, and fast withdrawals.
• Expertise in fiat PSPs, card schemes, and crypto/blockchain payments.
• Strong fraud prevention, chargeback, and revenue protection expertise.
• Analytical, data-driven, able to optimise routing and spot trends.
• Experienced in leading both specialist and operational teams.
• Effective communicator, confident with CEO/CFO/Board.
• 10+ years in i-gaming payments, 5+ years in senior leadership.
• Hands-on with both fiat and crypto channels; proven success in grey-market operations.
• Strong track record of building/leading payments teams and negotiating provider agreements.