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    Director of Operations

    BettingJobs are working with an online casino business who are seeking to expand their team with the addition of a Director of Operations to their team in Costa Rica or Malta.


    • Monitor industry trends and technological advancements to enhance the fraud prevention strategies.
    • Identify and analyse risks and fraud patterns affecting the B2C platform.
    • Implement and manage robust risk detection systems for real-time monitoring and quick response to suspicious activities.
    • Conduct regular risk assessments to pinpoint vulnerabilities and areas for improvement.
    • Leverage data analytics to evaluate and monitor fraud trends.
    • Automate manual processes to streamline fraud detection and improve operational efficiency.
    • Provide data-driven insights and actionable recommendations through comprehensive reports.
    • Forecast to anticipate peak periods and optimize staffing levels accordingly.
    • Foster strong relationships with vendors and payment processors to ensure smooth operations.
    • Collaborate with Customer Support and Risk Management to refine and document improved processes for training.


    • Degree in Finance, Business, Marketing, or related field required.
    • At least 2 year’s experience required in a senior management or director level position.
    • At least 7 year’s experience required in an Operations, Customer Support, and/or Fraud, Risk, & Payment function.
    • Experience in gaming/casino industry strongly preferred.
    • Excellent verbal and written communication skills.
    • Excellent interpersonal and customer service skills.


    Alana Moore

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