BettingJobs are excited to be working with a growing Crypto Casino who is seeking a Customer Support & VIP Agent to join their team on a remote basis. The Customer Support & VIP Agent will be responsible for delivering top-tier customer service to players as well as growing and managing the VIP program.

The Customer Support & VIP Agent role will be best suited to an individual with prior experience in managing high-value customers, ideally from a crypto or iGaming background.

Responsibilities:

• Provide world-class support to players, resolving queries with speed and precision across live chat, email, and other channels.
• Identify areas to improve and streamline customer support workflows for maximum efficiency.
• Stay updated on games, promotions, and policies, ensuring players get accurate and helpful information every time.
• Gather insights from customers to help refine our platform and offerings.
• Manage and grow the VIP program, ensuring our top-tier players receive the recognition they deserve.
• Build strong, personalized relationships with VIPs, offering exclusive rewards, experiences, and support.
• Anticipate player needs and proactively address them, keeping VIP players loyal and engaged.
• Track VIP performance and behaviours, using data to optimize their experience and increase retention.

Requirements:

• Experience managing high-value customers, with a knack for delivering personalized service.
• Familiarity with crypto transactions, gaming platforms, and customer support tools.
• Exceptional communication skills.
• Data-Driven and an understanding of metrics and how use them to improve satisfaction and loyalty.
• Strong organizational skills, responsive, and thrive in a fast-paced environment.