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    Customer Support Agent

    Seeking your next Customer Support Agent opportunity within the global iGaming industry?


    Look no further! Our client, a well-known B2B casino platform provider based in Sao Paulo is searching for their next Customer Support Agent.



    • Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
    • Resolve issues related to account management, gameplay, payments, and technical difficulties.
    • Collaborate with the customer support teams in Spain and Cyprus to ensure consistent service standards and share best practices.
    • Maintain accurate records of customer interactions and resolutions.
    • Provide feedback and insights to improve our products and services.
    • Stay updated on company policies, promotions, and industry trends to provide accurate information to customers.
    • Escalate complex issues to the appropriate departments for further investigation and resolution.



    • Proven experience in a similar customer support role within the iGaming industry.
    • Excellent communication skills, both written and verbal, in English; additional language skills are a plus.
    • Strong problem-solving abilities and attention to detail.
    • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
    • Familiarity with customer support software and tools.
    • A positive attitude and a commitment to providing outstanding customer service.
    • Flexibility to work various shifts, including evenings and weekends, as needed.
    • High school diploma or equivalent; a degree in a related field is a plus.
    • Fluent in Portuguese.


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