Seeking your next Customer Support opportunity within the global iGaming industry?

Look no further! Our client, a well-known B2B casino platform provider based in São Paulo is searching for their next Customer Support Agent.

This role is well suited to someone who has proven experience in a similar customer support role within the iGaming industry, and has strong problem-solving abilities and attention to detail.

Responsibilities:

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Resolve issues related to account management, gameplay, payments, and technical difficulties.
• Collaborate with the customer support teams in Spain and Cyprus to ensure consistent service standards and share best practices.
• Maintain accurate records of customer interactions and resolutions.
• Provide feedback and insights to improve our products and services.
• Stay updated on company policies, promotions, and industry trends to provide accurate information to customers.
• Escalate complex issues to the appropriate departments for further investigation and resolution.

Requirements:

• Proven experience in a similar customer support role within the iGaming industry.
• Excellent communication skills, both written and verbal, in English; additional language skills are a plus.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with customer support software and tools.
• A positive attitude and a commitment to providing outstanding customer service.
• Flexibility to work various shifts, including evenings and weekends, as needed.
• High school diploma or equivalent; a degree in a related field is a plus.
• Fluent in Portuguese.