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    Customer Support Agent

    BettingJobs are working with a new crypto casino, looking for a Customer Support Agent experienced in both crypto and fiat markets to join their team on a remote basis.

    Responsibilities:

    • Deliver top-tier customer service via live chat and email for gaming, account, payment, promotions, and tech support.
    • Resolve player complaints and escalate unresolved issues as needed.
    • Assist with account management, including creation, password resets, and transactions.
    • Stay updated on company products, policies, and promotions.
    • Ensure compliance with security protocols and gaming regulations.
    • Troubleshoot technical issues related to games, payments, and platform navigation.
    • Gather and relay player feedback for service improvement.
    • Maintain accurate records of customer interactions for compliance.
    • Collaborate with internal teams to enhance customer experience.

    Requirements:

    • 2-3 years of customer support experience in the iGaming industry.
    • Proficiency in gaming platforms, CRM tools (e.g., LiveChat, Zendesk), and basic troubleshooting.
    • Strong communication and problem-solving skills.
    • Detail-oriented with a commitment to data security and compliance.
    • Passion for customer service and player satisfaction.
    • Fluent in English; additional languages (e.g., German, Swedish, Finnish, Spanish, Portuguese) are a plus.
    • Availability for shift work, including nights, weekends, and holidays.
    • Knowledge of online casino games, sports betting, poker, and/or esports.

    Get in touch