BettingJobs are working with a new crypto casino, looking for a Customer Support Agent experienced in both crypto and fiat markets to join their team on a remote basis.
Responsibilities:
Deliver top-tier customer service via live chat and email for gaming, account, payment, promotions, and tech support.
Resolve player complaints and escalate unresolved issues as needed.
Assist with account management, including creation, password resets, and transactions.
Stay updated on company products, policies, and promotions.
Ensure compliance with security protocols and gaming regulations.
Troubleshoot technical issues related to games, payments, and platform navigation.
Gather and relay player feedback for service improvement.
Maintain accurate records of customer interactions for compliance.
Collaborate with internal teams to enhance customer experience.
Requirements:
2-3 years of customer support experience in the iGaming industry.
Proficiency in gaming platforms, CRM tools (e.g., LiveChat, Zendesk), and basic troubleshooting.
Strong communication and problem-solving skills.
Detail-oriented with a commitment to data security and compliance.
Passion for customer service and player satisfaction.
Fluent in English; additional languages (e.g., German, Swedish, Finnish, Spanish, Portuguese) are a plus.
Availability for shift work, including nights, weekends, and holidays.
Knowledge of online casino games, sports betting, poker, and/or esports.
Our client, an exciting and rapidly growing digital card and alternative gaming prize brand is seeking to expand their team with the addition of an experienced Customer Support Agent.
Re...
BettingJobs are seeking a Customer Care Manager to join the team of a company based in Barcelona. As the Customer Care Manager, you will be responsible for leading the customer sup...
BettingJobs is working with a market leading brand in the Japanese Market in their search for a Customer Support Agent to join their team.
This role is well suited to a person w...
Our client, an exciting and rapidly growing digital card and alternative gaming prize brand is seeking to expand their team with the addition of an experienced Customer Support Agent.
Responsibilities:
Serve customers by providing product and service information and resolving product and service problems.
Establish and maintain thorough product
Customer Care Manager
Customer Support
Europe
Job Ref: 1068868
BettingJobs are seeking a Customer Care Manager to join the team of a company based in Barcelona. As the Customer Care Manager, you will be responsible for leading the customer support team and building the processes from the ground-up.
The role of Customer Care Manager would suit an individual with proven experience in building a department who is
Customer Support Agent – Japanese Speaking
Customer Support
Europe
Job Ref: 985727
BettingJobs is working with a market leading brand in the Japanese Market in their search for a Customer Support Agent to join their team.
This role is well suited to a person who has a positive can-do attitude with a flexible approach, and a genuine interest in iGaming.
Our client offers an extensive relocation package and will assist with visas/work
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