BettingJobs is partnering with a new crypto casino in their search to find a Customer Support Agent with experience in both crypto and fiat markets to join their team on a fully-remote basis.

As the Customer Support Agent, you will be responsible for assisting with account management, including creation, password resets, and transactions, as well as staying updated on company products, policies, and promotions.

To be considered for this position, you must have at least 2-3 years of customer support experience in the iGaming industry with proficiency in gaming platforms, CRM tools (e.g. LiveChat, Zendesk), and basic troubleshooting.

Responsibilities:

• Deliver top-tier customer service via live chat and email for gaming, account, payment, promotions, and tech support.
• Resolve player complaints and escalate unresolved issues as needed.
• Assist with account management, including creation, password resets, and transactions.
• Stay updated on company products, policies, and promotions.
• Ensure compliance with security protocols and gaming regulations.
• Troubleshoot technical issues related to games, payments, and platform navigation.
• Gather and relay player feedback for service improvement.
• Maintain accurate records of customer interactions for compliance.
• Collaborate with internal teams to enhance customer experience.

Requirements:

• 2-3 years of customer support experience in the iGaming industry.
• Proficiency in gaming platforms, CRM tools (e.g., LiveChat, Zendesk), and basic troubleshooting.
• Strong communication and problem-solving skills.
• Detail-oriented with a commitment to data security and compliance.
• Passion for customer service and player satisfaction.
• Fluent in English; additional languages (e.g., German, Swedish, Finnish, Spanish, Portuguese) are a plus.
• Availability for shift work, including nights, weekends, and holidays.
• Knowledge of online casino games, sports betting, poker, and/or esports.