Betting Jobs is working with an exciting and rapidly growing digital card and alternative gaming prize brand, who is seeking to expand their team with the addition of an experienced Customer Support Agent.

Responsibilities:

• Serve customers by providing product and service information and resolving product and service problems.
• Establish and maintain thorough product knowledge, remain up to date on any product or process changes to confidently answer any questions customers may have, and handle each interaction appropriately.
• Retain customers by ensuring a good user experience and handling customers concerns.
• Maintain a positive, empathetic, and professional attitude toward customers and always respond promptly to customer inquiries.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process and suggest process improvements when applicable.
• Manage live chats via Intercom while maintaining quality standards.
• Provide written communication to customers that are free of spelling or grammatical errors.
• Communicate with multiple customers at the same time. Keeping up with various customer needs and conducting follow-ups in a timely manner.
• Assisting with collecting and verifying the identification documents of the customers.
• Assisting detecting forged documents.
• Provide guidance to the customer regarding identification information.

Requirements:

• Proven customer support experience or experience as a Customer Support Representative
• Strong typing and reading comprehension skills
• Customer orientation and ability to adapt/respond to different types of personalities
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• Fluent in spoken and written English.