BettingJobs are working with a leading online casino operator, who offer a dynamic range of gaming products, exceptional customer service, and a commitment to innovation. They are looking for a Customer Support Agent to join their team in the Philippines.
 
Responsibilities:

• Respond to customer inquiries via live chat, email, and phone in a timely and professional manner.
• Assist customers with account-related issues, payment queries, game information, and troubleshooting.
• Provide accurate information about promotions, bonuses, and casino features.
• Escalate complex issues to the relevant departments and ensure they are resolved efficiently.
• Maintain a positive and helpful attitude while managing customer interactions.
• Follow company policies and procedures, ensuring compliance with gaming regulations.
• Continuously improve product knowledge to offer the best customer experience.

 
Requirements:

• Strong communication skills, both written and verbal.
• Fluency in English
• Previous experience in online gaming/casinos.
• Ability to handle stressful situations with patience and professionalism.
• Quick learner with strong problem-solving skills.
• Availability to work flexible shifts, including evenings, weekends, and holidays.
• Basic knowledge of online casino games, bonuses, and payment methods is an advantage but not mandatory.