BettingJobs is working with an innovative B2B company in the Sports Betting Data niche. This client is based in Italy, with staff around Europe, the company are looking to grow their commercial team as they expand into new markets and sports. They are looking for a Customer & Product Success Lead to join their team based remotely in Europe.

Key Responsibilities

• Hire, train and Manage Customer Support agents. Ensure their quality of work, ensure cover of CS 24/7, manage the rota etc.
• Create/Outsource Customer Support AI bots
• Write Guidelines for Customer Support Team
• Responsible for Zen Desk settings and other channels
• Triage communication between WSF Suppliers and Partners, WSF team and Clients
• Collect regular feedback from WSF Clients on Operations, Bugs, Performances
• Organise, Summarize, Report, all the precious info that can be found in interactions with Clients/Traders/Suppliers during crisis
• Ensure Tickets are reported correctly and chats go smoothly
• Push Product Owner and Team to Refine Tickets related to Bugs and Ensure Execution

Requirements:

• Obsession with Client Satisfaction
• Ability to work under pressure
• Understanding and passion for AI tools
• Huge flexibility on working time
• Fast in delivery
• Organized and detail oriented
• Ability to simply complexity
• Great Communication skills, Leadership skills and ability to team work and influence others
• Experience in Customer Support, ideally in leadership/management.