Our client, a subsidiary of a leading gaming operator, is seeking talented professionals to join their new office in Tbilisi, Georgia. They are currently looking for a Community Manager to join their team.

Responsibilities:

• Actively participate in online conversations to address user questions, concerns, and feedback, ensuring prompt, empathetic responses that reflect brand values and responsible gaming principles.
• Monitor community platforms to maintain a respectful dialogue and moderate harmful content or behaviour.
• Gather insights from user interactions, identifying trends and pain points that can inform product enhancements, content strategies, and promotional initiatives.
• Collaborate with product, brand, and marketing teams to integrate user feedback into future offerings and campaigns.
• Coordinate with the Social Media Manager and other stakeholders to align community discussions with ongoing marketing campaigns, product launches, and special events.
• Encourage user-generated content, facilitate contests, and drive engagement that reinforces brand loyalty and community growth.
• Define community-focused KPIs (e.g., response time, sentiment, retention) and track performance over time.
• Provide regular reports highlighting community sentiment, engagement metrics, and recommendations to improve the overall user experience.
• Adapt communication styles to accommodate regional differences and cultural nuances across diverse markets.
• Ensure adherence to regulatory requirements and platform policies, promoting safe, compliant user interactions.

Requirements:

• Bachelor’s degree in Communications, Marketing, or a related field.
• 2+ years of experience in community management or customer-facing digital roles, preferably within iGaming, sports, or entertainment industries.
• Excellent written communication skills, with the ability to navigate sensitive issues and maintain a positive brand image.
• Strong interpersonal skills, empathy, and conflict-resolution abilities.
• Familiarity with community management tools, social platforms, and digital analytics methods.