BettingJobs is working with a well-established multi-brand iGaming operator seeking to expand their Web3/ Crypto vertical with an experienced COO. Ideally based in Johannesburg HQ though also open to candidates working remote within Europe.

Responsibilities:

• Lead and manage the day-to-day operations of the business, ensuring seamless coordination across all operational departments.
• Direct oversight and leadership of the following core teams:
• Customer Support
• VIP/Player Management
• Fraud & Risk Management
• Payments Operations
• Retention Marketing
• Develop and implement scalable processes, performance metrics, and KPIs across all operational units to drive efficiency and player satisfaction.
• Collaborate closely with the CEO and other executives to define and execute the company’s strategic roadmap.
• Oversee and enhance the player journey, ensuring a world-class user experience from onboarding through retention and reactivation.
• Ensure compliance with regulatory requirements in all operational activities, across multiple jurisdictions.
• Identify and implement opportunities for innovation, especially through the integration of crypto payments, blockchain-based features, and other web3 advancements.
• Build and mentor high-performing teams, nurturing a culture of accountability, agility, and continuous improvement.
• Collaborate with Product, Tech, and Marketing to support operational initiatives, product launches, and customer campaigns.
• Maintain strong vendor and partner relationships, including PSPs, fraud solution providers, and CRM platforms.

Requirements:

• 8+ years of experience in a senior operational leadership role within a top-performing iGaming/casino/sportsbook operator.
• Demonstrated success in managing large, cross-functional teams within: Customer Support; VIP and Player Engagement;  Fraud & Risk;  Payments Operations;  Retention/Loyalty Marketing.
• Deep knowledge of both casino and sportsbook operations, with an understanding of player behaviour, monetization strategies, and lifecycle management.
• Proven experience working with crypto payment solutions and web3 ecosystems (wallet integrations, NFTs, token utility, etc.).
• Strong understanding of risk, compliance, and responsible gaming protocols in regulated and emerging markets.
• Data-driven mindset with an analytical approach to operational challenges and performance measurement.
• Exceptional leadership, communication, and organizational skills.
• Experience with multi-market operations and global team management is a strong plus.
• Previous experience scaling operations in a high-growth iGaming startup or scale-up.
• Familiarity with CRM tools, BI platforms, fraud detection systems, and PSP integrations.
• Strong network within the global iGaming and/or crypto communities.