Our partner is expanding rapidly and is now looking for an Account Manager to strengthen the team. The company develops a technically advanced platform for the iGaming industry and is one of the leading players on the market. It all started with a poker product and has since evolved to include a casino platform used by companies around the world.

The successful candidate will play a pivotal role in ensuring seamless onboarding and ongoing success for their clients in the iGaming sector. Acting as the central point of contact, you will take full ownership of client relationships, proactively addressing challenges, and coordinating internal efforts to deliver exceptional service. This role requires a strong strategic mindset, the ability to juggle multiple priorities, and a hands-on approach to problem-solving.

Responsibilities:

• Serve as the primary liaison for key accounts, taking ownership of client relationships and ensuring a high level of customer satisfaction.
• Build and maintain strong, long-term relationships with iGaming operators, customers, fostering trust and driving client retention.
• Proactively identify opportunities for growth and innovation within client accounts, ensuring their business goals align with the company solutions.
• Lead and oversee the onboarding process, ensuring new clients have a smooth and structured introduction to the products and services.
• Provide strategic guidance tailored to each client’s needs, offering expert recommendations on how to maximize the value of the company solutions.
• Act as a trusted advisor, helping clients navigate the rapidly evolving iGaming landscape with insight-driven solutions.
• Act as the “spider in the web,” coordinating across product development, marketing, and technical support teams to ensure seamless service delivery.
• Own and drive resolutions for any challenges that arise, ensuring swift and effective problem-solving to maintain client satisfaction.
• Maintain a structured, hands-on approach to managing multiple client accounts, ensuring that all operational aspects run efficiently.

Requirements:

• A self-driven professional with the ability to take full responsibility for client success and internal coordination.
• Strong verbal and written communication skills in English and Swedish are required, with the ability to engage and influence stakeholders at all levels.
• Proven experience in delivering tailored, customer-focused solutions and managing high-value accounts.
• Comfortable working with data, CRM systems, and campaign management tools to analyse client needs and performance metrics.
• A hands-on approach to identifying and resolving client issues efficiently and effectively.
• Minimum 3 years of proven experience in B2B account management, preferably within the iGaming industry.
• Demonstrated success in handling high-value clients, driving business growth, and coordinating cross-functional teams.
• Strong commercial awareness with an understanding of business development within the iGaming sector.