BettingJobs is excited to partner with our client, an iGaming solutions provider, in their search for an English Speaking Customer Support Representative to join their team based in Sofia.

The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure a positive customer experience. This role requires excellent communication skills, sale skills, a good understanding of online gambling and sports betting, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries via live chat, email, and phone in a timely and professional manner
• Troubleshoot and resolve customer issues related to account access, deposits, withdrawals, and gameplay
• Communicate with customers via phone and any other means required to inform of available promotions and retain a portfolio of assigned customers
• Maintain a thorough understanding of our casino games, sports betting options, promotions, and policies to effectively assist customers
• Collect and report customer feedback to help improve our products and services
• Work closely with other team members and departments to resolve complex issues and improve customer satisfaction
• Participate in ongoing training sessions to stay updated on new games, features, and industry trends
• Any other tasks assigned by the Customer Service Manager

Requirements:

• High level of English (B2 and above) both written and verbal
• Flexible availability for shift work, primarily aligned with U.S. working hours
• Previous experience in Customer Service will be considered an advantage
• Knowledge of sports-related topics will be considered an advantage
• Availability to start immediately