Upload CV
X

    VIP Manager

    BettingJobs is excited to partner with our client, an iGaming solutions provider, in their search for a VIP Manager to join their team based in Sofia.

    Key Responsibilities:

    • Managing a portfolio of VIP players and prospects
    • Analyse daily gaming activity and deposit behaviour to identify trends and insights.
    • Onboarding new VIP players and ensuring a seamless transition into the VIP program
    • Proactively reach out via phone, email, SMS, and chat to maximize VIP players’ lifetime value and long-term retention.
    • VIP activity reporting – tracking and analysing key metrics related to VIP engagement, deposits, and promotions
    • Proactively handling escalations and withdrawal requests
    • Aligning with CRM teams on upcoming campaigns (e.g., SMS promotions etc.)
    • Detect potential churn risks and address them promptly using established processes.
    • Assist the Team Leader/Operations Manager with any other tasks assigned by them

    Requirements:

    • Minimum 1 year of experience as a VIP Manager in the iGaming industry
    • Strong understanding of casino games and sports betting
    • Excellent interpersonal and communication skills
    • Sales-oriented mindset with a proactive approach
    • Fluency in English and at least one other European language (e.g. German, Spanish, French, Italian, Portuguese, etc.)

    Consultant

    Graeme Cuthbertson

    +44 (0) 1355 588 982

    Apply

    I consent to storage of my data.

    Other roles you might like:

    Click and drag to see more jobs

    • Marketing Manager
      • Marketing
      • Malta
      • Permanent
      • Salary : Competitive
      BettingJobs is working with an established global loyalty platform provider specialising in the iGaming who are now seeking to expand their team with a Marketing Manager
      View job Quick apply
    • Head of Player Marketing & Loyalty
      • Marketing
      • Eastern Europe, Yerevan
      • Permanent
      • Salary : Competitive
      BettingJobs are currently seeking a Head of Player Marketing & Loyalty for an established supplier to the iGaming industry. The role will be based in Y...
      View job Quick apply
    • Head of SEO
      • Marketing
      • UK, Manchester
      • Permanent
      • Salary : Competititve + Bonus
      BettingJobs are currently seeking a Head of SEO for an innovative iGaming company in their Manchester office. The Head of SEO wil...
      View job Quick apply
    Marketing Manager
    • Marketing
    • Malta
    • Permanent
    • Salary : Competitive
    • Job Ref: 1270914
    BettingJobs is working with an established global loyalty platform provider specialising in the iGaming who are now seeking to expand their team with a Marketing Manager based hybrid from their Malta office Responsibilities: Define and execute the digital strategy to attract and convert new users. Manage SEO, paid media, social media, email
    I consent to storage of my data.

    Head of Player Marketing & Loyalty
    • Marketing
    • Eastern Europe
    • Permanent
    • Salary : Competitive
    • Job Ref: 1249395
    BettingJobs are currently seeking a Head of Player Marketing & Loyalty for an established supplier to the iGaming industry. The role will be based in Yerevan. Key Responsibilities: Campaign management: plan and execute game launch campaigns, seasonal promotions, and network-level activities across both Live and RNG portfolios to drive player
    I consent to storage of my data.

    Head of SEO
    • Marketing
    • UK
    • Permanent
    • Salary : Competititve + Bonus
    • Job Ref: 1281842
    BettingJobs are currently seeking a Head of SEO for an innovative iGaming company in their Manchester office. The Head of SEO will be responsible for developing innovative pathways for players to discover the brands, fine-tuning existing tools for maximum impact and educating teams on the latest SEO best practices. This role would be well-suited to an
    I consent to storage of my data.

    Get in touch